Shipping policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jmwatches33@gmail.com. Please note that returns will need to be sent to the following address: Madina Town Nishter Colony Ferozpur Road Lahore 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jmwatches33@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jmwatches33@gmail.com.

Exchange Policy

We want you to be completely satisfied. Here's how exchanges are handled:

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  Eligibility & Timeframe
  
  
  Exchanges must be requested within 7 days of delivery.
  
  
  Items must be in their original, unused condition, including tags and packaging.
  
  
  
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  Exchange Process
  
  
  Contact us via email (see details below) with your order number and reason for exchange.
  
  
  Once approved, we’ll provide return instructions.
  
  
  
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  Shipping Costs
  
  
  Free exchange shipping: we cover the cost of sending your new item.
  
  
  You may be responsible for return shipping unless the item is damaged or incorrect.
  
  
  
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  Replacement Options
  
  
  Choose a replacement of equal or lesser value.
  
  
  If the replacement is more expensive, you only pay the price difference.
  
  
  
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  Exceptions
  
  
  Custom, personalized, or hygiene-sensitive items may not be eligible for exchange.
  
  
  If your item is defective or damaged, report it with photos upon delivery.
  
  
  

💰 Refund Policy

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  Refund requests must be made within 7 days of delivery.
  
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  Refunds are issued for items that are:
  
  
  Returned in original, unused condition, with tags and packaging; or
  
  
  Defective or damaged upon arrival.
  
  
  
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  Refunds are processed within 7–10 business days of receiving the returned item.
  
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  Refunds are issued using the original method of payment.
  

📞 Contact Information

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  Phone: 03264464538
  
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  Email: jmwatches33@gmail.com